Walkthrough Video 

Lesson 5: Understanding the Seller Portal (Part 2)

Welcome to Arcadier Marketplaces and we’re glad to have you start your business on the Arcadier platform. This video will be walking you through how to maximise the features on the Arcadier platform, specifically for you to educate your sellers on the features available to them on the seller portal. Whether you are already running your business on Arcadier or brand new to our system, this series of walkthrough videos will cover the updated Arcadier interface for both administrators and merchants. This two-part tutorial will show you the ropes on how to effectively manoeuvre the seller portal as one of your sellers. This second part will cover service bookings/space rental, so if you are a seller of retail goods, do click the link in the description box that would redirect you to the previous segment covering retail.

Seller Portal Part 2 (Service Bookings/Space Rental)

This guide will show how to correctly manage the seller portal, specifically for marketplaces about Reservation of Services and Leasing of Spaces

There are two possible ways to become a marketplace seller.

The first is by clicking on "Be a Seller" in any public marketplace. Fill in the necessary details and once you are approved, you will become a seller.

The second option applies to private marketplaces, where if you want to become a seller, administrators can have you fill out an interest form, which is shown below.

Once you submit the form, and the admin invites you, you would then receive an invitation email which would allow you to create an account using the “Create Account” button. You can then click the link and you will be redirected to the signup page. You can edit your account under the “Settings” button when you hover over your profile picture.

When you are setting up your account, you will have to provide 3 categories of data:

  • Profile

  • Delivery Address

  • Payment method

Note: Some methods may be made mandatory, which you will be required to link in order to completely set up your account.

Once you've completed the seller onboarding process, you will be able to see your Seller Page.

Here, you can view and configure the following features:

  • Dashboard: Here, you can keep track of your service sales daily, weekly, or monthly. In addition, you can view your top service listing by sales or by popularity.

  • Your Services: You can view your uploaded services or spaces under this tab in the seller menu. The option to disable or toggle off a service is also available, which will hide your uploaded service from the marketplace and make it unpurchasable. You can then make edits to your service while disabled.

  • Note: You can edit or delete your items. If you delete, they are completely removed, so if you deleted one by accident, you will have to upload it again

  • Add Service:  You would be required to fill in some mandatory fields. Such fields would include Service name/description, category and sub-category, booking availability, images, booking availability, service-related details as well as pricing. Depending on your marketplace administrator, you may also have to fill in certain custom fields such as certifications or perhaps videos to your type of service.

  • Bookings: you will be able to view all current Invoice numbers and booking numbers. For each order, you will be able to view the booking’s Total price, Payment Type, and Payment status. You can track and update the statuses of these listings via the “Order Status” header. Do note that these changes to order statuses are manually done by the seller, so the responsibility would be on the seller to update accordingly.

  • Inbox: allows you to keep track of conversations you may have with buyers regarding your service bookings

  • Sub-accounts: Depending on your admin, you might also be able to give employees access to your seller account by clicking “Invite Sub-Account” under the “Sub-Account” tab in the profile drop-down menu. Just key in the email addresses you would like to send the invite to. Multiple recipients can also be sent an invite at the same time simply by separating each different email with a comma.

We hope this guide has been able to help you better understand the sellers portal for Services and Space Rentals marketplaces. If you want to know more about the seller's portal, we have another guide for retail goods marketplaces. Good luck creating your marketplace, and remember that if you have any questions, you can consult the Arcadier FAQ at any time.

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