Walkthrough Video 

Lesson 4: Understanding the Seller Portal (Part 1)

Welcome to Arcadier Marketplaces and we’re glad to have you start your business on the Arcadier platform. This video will be walking you through how to maximise the features on the Arcadier platform, specifically to assist you as the marketplace administrator to educate your sellers on the seller portal. Whether you are an existing business built on Arcadier or brand new to our system, this series of walkthrough videos will cover the updated Arcadier interface for both administrators and merchants. If you are a seller looking to start selling on a marketplace, this two-part tutorial will show you the ropes on how to effectively manoeuvre the seller portal. The first part will cover the retail goods template, so if you are a seller of service bookings, do click the link in the description box that would redirect you to the next segment covering service bookings. 

Seller Portal Part 1 (Retail Goods)

There are two possible ways you can become a Marketplace seller.

The first is by clicking on "Be a Seller" in any public Marketplace. Fill in the necessary details, and once you are approved, you will become a seller.

The second option applies to private marketplaces, where if you want to become a seller, administrators may have you fill out an interest form.

Once you pass the pre-requisites if any, you would then receive an invitation email which would allow you to create an account using the “Create Account” button. You can then click the link and you will be redirected to the signup page.

You can edit your account under the “Settings” button when you hover over your profile picture.

When you are setting up your account, you will have to provide 3 categories of data:

  • Profile

  • Delivery Address

  • Payment method

Note: Some payment methods may be made mandatory, which you will be required to link in order to completely set up your account.

Once you've completed the seller onboarding process, you will be able to see your Seller Page.

Here, you can view and configure the following features:

  • Dashboard: Here, you can keep track of your product sales daily, weekly, or monthly. In addition, you can view your top product by sales or by popularity.

  • Your Items: You can view your uploaded products under the Your Items tab in the seller menu. The option to disable or toggle off a product is also available, which will hide your uploaded product from the marketplace and make it unpurchasable.

  • Note: You can edit or delete your items. If you delete, they are completely removed, so if you deleted one by accident, you will have to upload it again

  • Add Items: When adding new products, you can add Variants. Variants allow for buyers to have a wider variety of options for your displayed products. You can specify up to 3 types of variants for your products and include unlimited options, such as Scents, Colours, Size, Volume, etc. 

Note: The image option, SKU and surcharge under variants are optional. The stock, however, is still mandatory. If the stock is unlimited, click on the grey box at the right-hand side of the product option row.

  • Orders: You will be able to view all current Invoice numbers and order numbers under this tab. For each order, you will be able to view the product’s Total price, Payment Type, and Payment status.

Note: the changes to order statuses are manually done by the seller, so the responsibility would be on the seller to update accordingly.

  • Delivery: you can set up multiple delivery/pick-up options under the Delivery settings, found under the ‘Shipping’ option in the drop-down menu. Click on the ‘Add shipping option’ to add a courier service for your products.

Apart from adding courier services, you can alternatively add a pick-up option at the bottom of the page instead. Type in your full address and click ‘Add Pick-up Option’ and the pick-up option will be saved.

  • Browse: Allows you to view the marketplace through the lens of a buyer

  • Inbox: Allows you to keep track of conversations you may have with buyers regarding your  products

  • More: serves to redirect you to relevant pages that the marketplace administrator has set for the marketplace

  • Sub-Accounts: Depending on your admin, you might be able to give employees access to your seller account by clicking “Invite Sub-Account” under this tab in the profile drop-down menu. To add a new Sub-account, simply press the "Invite Sub-Account" button at the top right.”Just key in the email addresses you would like to send the invite to. Multiple recipients can also be sent an invite at the same time simply by separating each different email with a comma.


We hope that this guide has been able to help you better understand the seller portal for retail goods marketplaces. If you want to know more about the seller portal, we have another guide for service marketplaces. Good luck creating your Marketplace, and remember that if you have any questions, you can consult the Arcadier FAQ at any time.

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