Walkthrough Video 

Lesson 2: Navigating the Admin Portal (Part 1)

Welcome to Arcadier Marketplaces and congratulations on creating your own marketplace. This is Part 1 of navigating the Administrator Portal on the Arcadier Platform. This video will cover features such as users, items, transactions, configuration, customisation etc. 

Admin Portal Part 1

Once you have completed the registration process, you will be brought to the Administrator Portal, where you, the marketplace owner, will be able to control and monitor all marketplace activity.

There are a total of 3 portals:

  • Administrator Portal: used to set up and operate your marketplace

  • Seller Portal: allows your marketplace sellers to manage their products and listings

  • Buyer Portal: allows your marketplace customers or buyers to search for, compare and buy a product or rent an item, space or service on your marketplace 

In this guide, we will cover an introduction to the features to the Marketplace Administrator Portal, followed by some of the advanced features in the Marketplace Administrator Portal.

For a start, we will be going through the Users, Items, Transactions, Configuration, Customize and Permissions features that will enable you to structure and manage your marketplace.

Once you have logged in as an administrator, you would be first directed to the Announcements page. Here, you would not only see announcements and updates to the platform, but also a link to Arcadier help articles under Arcadier FAQs. 

Alternatively, you can also click the little help icon on the bottom right corner here or the Help Centre tab on the left to reach our Frequently Asked Questions. If you have a question, all you need to do is type your question and the most relevant FAQ guides will appear.

Let's now go through each of the features individually 

Users: The user management tab allows you to manage buyers and sellers on your marketplace. You may perform the following functions in Users:

  • Toggle: block or restrict access of a particular user on your marketplace. Toggling a merchant to ‘off’ would hide all of the merchant’s items from public view and remove access to the account for the seller

  • Log In: log in into a seller’s account on their behalf to access a seller’s portal, to help them manage their inventory or transactions, just by clicking the “Login” button on the far right

  • Invite Consumers or Sellers: on the top right hand corner of the page, you would notice these two icons: “Invite Consumer” and “Invite Merchant”. These features mainly cater for a private marketplace setting, where the administrator would limit the entry of sellers and buyers into the marketplace. For both buttons, you are able to decide who you want to transact on your marketplace, whether a consumer or a seller

The location of the mentioned functions are highlighted in red below:

Items: Allows you to manage your listings in the marketplace. The functions that you can perform in Items include the following:

  • Search: search for a particular item or service

  • Export CSV: Export your listings into CSV format

  • Toggle Purchasable: You can choose whether or not a product is shown in your marketplace (Whether it is purchasable or not)
    Note: When deactivated, the product will not be visible in the marketplace, but it will not be removed.

  • Edit Product: By clicking on the pencil icon, you will be able to edit the details and features of the product.

The location of the mentioned functions are highlighted in red below:

Transactions: You will be able to see all the historical transactions of your marketplace, including failed transactions. In this part, you can:

  • See how much commission you earned from your seller’s transactions

  • Modify the Order and Payment Status. In the drop-down field shown below, you will see the options "Created" when a payment was made successfully, and "Acknowledged" and "Completed" after a service has been completed:

  • See the admin fees that you would receive as the marketplace operator, based on the commission rate that you had set in the onboarding process

Note: If you wish to change the default commission rate for your marketplace, please create a ticket in your admin portal for help.

Configuration: This is where you set up the data structure of how you want your marketplace to look like.

The available configurations are as follows:

  • Categories and Sub-categories:
    You can set an unlimited number of categories and subcategories, based on the type of listings your marketplace will have. To do so, simply click the “Add a Category” button to view this pop up window:

You can also choose to rearrange your categories and subcategories by clicking and holding the icon with the three lines, and dragging it up or down to wherever you wish.

You can also modify or delete a category by simply clicking on the pencil icon shown below:

  • Custom Fields:

This allows you to add additional fields that you would like your sellers to include when uploading an item to the marketplace. 

To add, click on “Add Custom Field” and a page will be displayed where you have to input a Field Name and select the Field Type. Field Types range from from Checkbox and Text Field, to the embedding of Videos!

You can also choose to make this field optional or mandatory, by toggling Mandatory Field to YES or NO. 

Custom fields can also be applied to specific categories of your choice, simply by clicking “Select Categories” and choosing which categories this particular custom field will apply to as shown below:

  • External Links:

This allows you to create redirect links to other sites e.g your personal blog, or pages within your own marketplace itself. These sites will be reflected on your marketplace home page, under the "More" tab:

  • Commission:

On this page, you can also choose to activate category-based commission rates. Toggle “Yes” and you would be able to set a commission rate specific to a particular category.
Note: For categories that do not have different commission rates set, the default commission rate will apply.

  • Custom Domain: 

In this tab, you can replace your default marketplace URL with a new domain name you have purchased. Within this tab, you may also add your own SSL certificate purchased through a third party, or purchase an SSL from Arcadier.

  • Setup Payments:

Under this tab, you may choose to link your preferred Payment Gateway type. You will need to have chosen at least one mandatory payment method which all your sellers would need to have an account for, in order to transact on your marketplace. We also recommend you to have firmly decided on one payment gateway before onboarding your users, as should you wish to change your default payment gateway thereafter, all of your merchants would have to do so as well, which can be inconvenient.

If you do not wish to use any of the default payment gateway available and prefer to use another payment gateway, you can easily get a developer to assist in integrating your payment gateway of choice to your marketplace under the Custom Payment Method button shown below:

  • Feature Toggle: provides a powerful delivery method feature which allows you to access Delivery 2.0, allowing your sellers to choose and set their own delivery options. For instance, you may add default delivery options for your sellers to choose by clicking “Add Delivery Option” shown in red below:

Once you fill in the details basic details, name the Delivery Fee, and specify the weight/price range, and the cost of that particular delivery fee.

  • Login: allows you to control the different types of login methods available for your users in your marketplace.

Let's continue with the remaining functions of the Administrator portal!

Customize: where you control the frontend design and layout. The available customizations are as follows:

  • General: you can change your Marketplace name, the landing page that your logo will redirect to, your Marketplace logo and the Favicon

  • Theme: allows you to pick from 4 different themes for your marketplace, which will also differ depending on your type of marketplace

  • Homepage Layout: allows you to design the front end of your marketplace to your liking. Here, you may also add panels using the “Add Panel” button on the top right. You can add as many panels as you wish to your marketplace landing page

To rearrange panels, simply click on the pencil tool, and hit the up and down arrows to sort your panels

You can even choose to view the front end for mobile as well, by switching to the mobile view using the icon on the top right as shown in red below:

  • About Us and Marketplace Policies: allows you to change your marketplace information and parameters. You can use the editor here to add your content to these pages.

  • Custom Code: allows you to customise the look and feel of your marketplace frontend. This requires the insertion of HTML, CSS, or even JavaScript codes.If you don't know what changes can be made using HTML, CSS and JavaScript, you can read about it in Arcadier's FAQ.

This concludes the first part of the guide to the Administrator Portal. We hope this guide has been able to help you better understand the Administrator portal. Good luck creating your Marketplace, and remember that if you have any questions,  you can consult the Arcadier FAQ at any time.

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