Marketplace User Tutorial Video & Guides 

New to Arcadier Marketplaces? Watch and read introduction to platform functions and features.
Lesson 1: Creating Your Marketplace

Lesson 1: Creating Your Marketplace

Welcome to Arcadier Marketplaces, and thank you for your interest in building a marketplace with us. This video will walk you through the onboarding process, and how to maximise the features on the Arcadier platform. Creating your marketplace In this guide, you will learn how you can start your Marketplace.The registration process is hassle-free and it will not take more than 10 minutes to complete. Note: Arcadier offers a 30 day trial without the need for credit card/payment registration. You may subscribe to a paid package even after your 30-day trial has lapsed.Getting Started:On the Arcadier.com homepage, click on “Get Started”You will be redirected to the following page, where you can create an account by logging in via e-mail, Facebook or GoogleIn the next page, you will need to fill in information about yourself, the industry you are from, the type of marketplace you want to build, and how you have heard of ArcadierYou will then be asked to fill in some personal information.Next, you would be asked to choose your marketplace type, marketplace currency, commission rate and name your marketplace.Note: You are only able to select a single marketplace currency at this present moment.    Now, you can proceed to choose your preferred look for your marketplace. Arcadier provides a number of Marketplaces themes for you to choose from.Note: You may change a different theme any time you wish to do so after creating your marketplace Finally. do remember to accept Arcadier Marketplaces’ Terms & Conditions, as well as Privacy Policy by ticking the checkbox provided. In a few moments, your marketplace would be set up and ready to go!

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25 Feb 2021
Lesson 2: Navigating the Admin Portal (Part 1)

Lesson 2: Navigating the Admin Portal (Part 1)

Welcome to Arcadier Marketplaces and congratulations on creating your own marketplace. This is Part 1 of navigating the Administrator Portal on the Arcadier Platform. This video will cover features such as users, items, transactions, configuration, customisation etc. Admin Portal Part 1Once you have completed the registration process, you will be brought to the Administrator Portal, where you, the marketplace owner, will be able to control and monitor all marketplace activity.There are a total of 3 portals:Administrator Portal: used to set up and operate your marketplaceSeller Portal: allows your marketplace sellers to manage their products and listingsBuyer Portal: allows your marketplace customers or buyers to search for, compare and buy a product or rent an item, space or service on your marketplace In this guide, we will cover an introduction to the features to the Marketplace Administrator Portal, followed by some of the advanced features in the Marketplace Administrator Portal. For a start, we will be going through the Users, Items, Transactions, Configuration, Customize and Permissions features that will enable you to structure and manage your marketplace.Once you have logged in as an administrator, you would be first directed to the Announcements page. Here, you would not only see announcements and updates to the platform, but also a link to Arcadier help articles under Arcadier FAQs. Alternatively, you can also click the little help icon on the bottom right corner here or the Help Centre tab on the left to reach our Frequently Asked Questions. If you have a question, all you need to do is type your question and the most relevant FAQ guides will appear.Let's now go through each of the features individually Users: The user management tab allows you to manage buyers and sellers on your marketplace. You may perform the following functions in Users:Toggle: block or restrict access of a particular user on your marketplace. Toggling a merchant to ‘off’ would hide all of the merchant’s items from public view and remove access to the account for the sellerLog In: log in into a seller’s account on their behalf to access a seller’s portal, to help them manage their inventory or transactions, just by clicking the “Login” button on the far rightInvite Consumers or Sellers: on the top right hand corner of the page, you would notice these two icons: “Invite Consumer” and “Invite Merchant”. These features mainly cater for a private marketplace setting, where the administrator would limit the entry of sellers and buyers into the marketplace. For both buttons, you are able to decide who you want to transact on your marketplace, whether a consumer or a sellerThe location of the mentioned functions are highlighted in red below:Items: Allows you to manage your listings in the marketplace. The functions that you can perform in Items include the following:Search: search for a particular item or serviceExport CSV: Export your listings into CSV formatToggle Purchasable: You can choose whether or not a product is shown in your marketplace (Whether it is purchasable or not)Note: When deactivated, the product will not be visible in the marketplace, but it will not be removed.Edit Product: By clicking on the pencil icon, you will be able to edit the details and features of the product.The location of the mentioned functions are highlighted in red below:Transactions: You will be able to see all the historical transactions of your marketplace, including failed transactions. In this part, you can:See how much commission you earned from your seller’s transactionsModify the Order and Payment Status. In the drop-down field shown below, you will see the options "Created" when a payment was made successfully, and "Acknowledged" and "Completed" after a service has been completed:See the admin fees that you would receive as the marketplace operator, based on the commission rate that you had set in the onboarding processNote: If you wish to change the default commission rate for your marketplace, please create a ticket in your admin portal for help.Configuration: This is where you set up the data structure of how you want your marketplace to look like.The available configurations are as follows:Categories and Sub-categories: You can set an unlimited number of categories and subcategories, based on the type of listings your marketplace will have. To do so, simply click the “Add a Category” button to view this pop up window:You can also choose to rearrange your categories and subcategories by clicking and holding the icon with the three lines, and dragging it up or down to wherever you wish.You can also modify or delete a category by simply clicking on the pencil icon shown below:Custom Fields:This allows you to add additional fields that you would like your sellers to include when uploading an item to the marketplace. To add, click on “Add Custom Field” and a page will be displayed where you have to input a Field Name and select the Field Type. Field Types range from from Checkbox and Text Field, to the embedding of Videos!You can also choose to make this field optional or mandatory, by toggling Mandatory Field to YES or NO. Custom fields can also be applied to specific categories of your choice, simply by clicking “Select Categories” and choosing which categories this particular custom field will apply to as shown below:External Links:This allows you to create redirect links to other sites e.g your personal blog, or pages within your own marketplace itself. These sites will be reflected on your marketplace home page, under the "More" tab:Commission:On this page, you can also choose to activate category-based commission rates. Toggle “Yes” and you would be able to set a commission rate specific to a particular category.Note: For categories that do not have different commission rates set, the default commission rate will apply.Custom Domain: In this tab, you can replace your default marketplace URL with a new domain name you have purchased. Within this tab, you may also add your own SSL certificate purchased through a third party, or purchase an SSL from Arcadier.Setup Payments:Under this tab, you may choose to link your preferred Payment Gateway type. You will need to have chosen at least one mandatory payment method which all your sellers would need to have an account for, in order to transact on your marketplace. We also recommend you to have firmly decided on one payment gateway before onboarding your users, as should you wish to change your default payment gateway thereafter, all of your merchants would have to do so as well, which can be inconvenient.If you do not wish to use any of the default payment gateway available and prefer to use another payment gateway, you can easily get a developer to assist in integrating your payment gateway of choice to your marketplace under the Custom Payment Method button shown below:Feature Toggle: provides a powerful delivery method feature which allows you to access Delivery 2.0, allowing your sellers to choose and set their own delivery options. For instance, you may add default delivery options for your sellers to choose by clicking “Add Delivery Option” shown in red below:Once you fill in the details basic details, name the Delivery Fee, and specify the weight/price range, and the cost of that particular delivery fee.Login: allows you to control the different types of login methods available for your users in your marketplace.Let's continue with the remaining functions of the Administrator portal!Customize: where you control the frontend design and layout. The available customizations are as follows:General: you can change your Marketplace name, the landing page that your logo will redirect to, your Marketplace logo and the FaviconTheme: allows you to pick from 4 different themes for your marketplace, which will also differ depending on your type of marketplaceHomepage Layout: allows you to design the front end of your marketplace to your liking. Here, you may also add panels using the “Add Panel” button on the top right. You can add as many panels as you wish to your marketplace landing pageTo rearrange panels, simply click on the pencil tool, and hit the up and down arrows to sort your panelsYou can even choose to view the front end for mobile as well, by switching to the mobile view using the icon on the top right as shown in red below:About Us and Marketplace Policies: allows you to change your marketplace information and parameters. You can use the editor here to add your content to these pages.Custom Code: allows you to customise the look and feel of your marketplace frontend. This requires the insertion of HTML, CSS, or even JavaScript codes.If you don't know what changes can be made using HTML, CSS and JavaScript, you can read about it in Arcadier's FAQ.This concludes the first part of the guide to the Administrator Portal. We hope this guide has been able to help you better understand the Administrator portal. Good luck creating your Marketplace, and remember that if you have any questions,  you can consult the Arcadier FAQ at any time.

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24 Feb 2021
 Lesson 3: Navigating the Admin Portal (Part 2)

Lesson 3: Navigating the Admin Portal (Part 2)

Welcome to Arcadier Marketplaces and congratulations on creating your own marketplace. This is Part 2 of navigating the Administrator Portal on the Arcadier Platform. This video will cover features such as permissions, email notifications, analytics/ SEO, language, settings, plugins etc.Admin Portal Part 2In the first part, we looked at various functions of the Administrator portal, from Users to Permissions. Here, we will continue to explore more functions of this same portal, from Permissions to Start Selling.Let’s get started!Permissions: Private Marketplace: here, you can choose specific members to have access to your marketplace.You have two options:Restricted Access, To All Guest Users: This option only allows registered buyers and sellers access into the marketplace. Guests users would not be allowed to view the content of the marketplace, and would be required to send a request to be approved by the administrator in order to create an account to view the marketplace. Restricted Access, To Approved Seller Sign Ups: restricts only potential sellers from accessing your marketplace but not buyers. A seller can sell on your marketplace unless they have been approved by you, the marketplace administrator. Sellers can send a request to be vetted and once approved they can login to upload their products.Admin Permissions: you can invite people by email to give them admin access, allowing them to make changes on the admin portal themselves as they help you to manage your marketplace.Admin Activity Log: allows you to view your activity on your marketplace, including login, the pages visited as well as the items created or amended.Merchant Sub-Accounts: allows you to create sub-accounts for your merchants, providing their teams with access to become sub-merchants in order to manage orders, upload and edit items exclusively to that merchant’s store.Email Notifications: Allows you to customize the different types of automated Emails sent to your Sellers and Buyers. Here, you can configure 2 functions:Email Template: you will be able to customize the email content and html for the notifications sent to your users.Note: this feature is still in beta and is only available in English. After you enable this function by clicking “Enable” as shown below, you will see the HTML code which you can customize yourself by clicking the “Edit” button.Mail Log: Here, you can track the email notifications sent out to your users from the marketplace. You can also view individual emails sent or even resend them if needed.Analytics/SEO: In order to improve search and visit statistics of your page, the following functions are available to you:Marketplace Analytics: you are given the basic features such as toggling between timeframes, as well as simple dashboards reflecting your best product sellers and top viewed items.Google Analytics: you can see how many people have visited your marketplace and where they are from. Link your Tracking ID and Google View ID, and sign in with Google to link your account. SEO: the Search Engine Optimization or SEO feature allows you to fill in your title and meta description to make your site easier to find on search engines. So when someone searches those keywords on Google, they will find your marketplace.Robots: tells search engine crawlers which pages or files the crawler can or can't request from your site. This is used mainly to avoid overloading your site with requests.Sitemap: copy this link and paste it onto any browser to view your updated Sitemap.Language: you can add and configure the languages ​​of your Marketplace in this tab. To do this, go to the Language Settings tab, and select one of the 93 available languages ​​from the drop-down listNote: Arcadier has 16 languages ​​already pre-translatedIn addition to choosing a default language, you can choose which language you prefer for different pages of your Marketplace.The Edit Text tab allows you to manually translate the site as the administrator, where every word and button on the site is editable though this feature. To do this, press the + symbol shown below and you will be able to edit the text of each of those pages.Finally, you can also pull translations of the languages outside of the given 16 by simply going to the Google Translate tab and pulling the translations from Google Translate by connecting your Google Developers account to your administrator portal. To do so, you need to have registered for a Google Developers account.Settings: in Settings, you can configure the following information:Account Info: You will be able to see your personal details, your username, marketplace commission rate and the type of currency usedContact Info: you may add your contact number and emailSubscription Plan: you can subscribe when your 30 days trial is coming to an end, as well as upgrade to a higher plan should you wish to do so, at any time on this pageSubscription History: You will be able to see your payment and subscription invoicesPlug-ins: Arcadier currently boasts a marketplace of plugins that you can add to your marketplace should you wish to do so. If you want to know more about each of them, click “Details”. To install a plugin, simply click the “Install” Button and hit “Refresh”. You will now see your new marketplace plugin as part of your admin interface.Note: In case you need something a bit more specific to your marketplace needs, you can engage with a developer or an Expert Partner from our Arcadier family to assist with creating a private plugin for you. Simply click “Hire a Developer”. Start Selling: allows you to act as a Seller on your own marketplace. You can enjoy the features that are available to all merchants as an admin seller yourself. In the following guide on the Seller Portal you can learn more about these functions.This concludes the second part of the guide on the Administrator Portal. We hope this guide has been able to help you better understand the Administrator portal. Good luck creating your Marketplace, and remember that if you have any questions, you can consult the Arcadier FAQ at any time.

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24 Feb 2021
Lesson 4: Understanding the Seller Portal (Part 1)

Lesson 4: Understanding the Seller Portal (Part 1)

Welcome to Arcadier Marketplaces and we’re glad to have you start your business on the Arcadier platform. This video will be walking you through how to maximise the features on the Arcadier platform, specifically to assist you as the marketplace administrator to educate your sellers on the seller portal. Whether you are an existing business built on Arcadier or brand new to our system, this series of walkthrough videos will cover the updated Arcadier interface for both administrators and merchants. If you are a seller looking to start selling on a marketplace, this two-part tutorial will show you the ropes on how to effectively manoeuvre the seller portal. The first part will cover the retail goods template, so if you are a seller of service bookings, do click the link in the description box that would redirect you to the next segment covering service bookings. Seller Portal Part 1 (Retail Goods)There are two possible ways you can become a Marketplace seller.The first is by clicking on "Be a Seller" in any public Marketplace. Fill in the necessary details, and once you are approved, you will become a seller.The second option applies to private marketplaces, where if you want to become a seller, administrators may have you fill out an interest form.Once you pass the pre-requisites if any, you would then receive an invitation email which would allow you to create an account using the “Create Account” button. You can then click the link and you will be redirected to the signup page.You can edit your account under the “Settings” button when you hover over your profile picture.When you are setting up your account, you will have to provide 3 categories of data:ProfileDelivery AddressPayment methodNote: Some payment methods may be made mandatory, which you will be required to link in order to completely set up your account.Once you've completed the seller onboarding process, you will be able to see your Seller Page.Here, you can view and configure the following features:Dashboard: Here, you can keep track of your product sales daily, weekly, or monthly. In addition, you can view your top product by sales or by popularity.Your Items: You can view your uploaded products under the Your Items tab in the seller menu. The option to disable or toggle off a product is also available, which will hide your uploaded product from the marketplace and make it unpurchasable.Note: You can edit or delete your items. If you delete, they are completely removed, so if you deleted one by accident, you will have to upload it againAdd Items: When adding new products, you can add Variants. Variants allow for buyers to have a wider variety of options for your displayed products. You can specify up to 3 types of variants for your products and include unlimited options, such as Scents, Colours, Size, Volume, etc. Note: The image option, SKU and surcharge under variants are optional. The stock, however, is still mandatory. If the stock is unlimited, click on the grey box at the right-hand side of the product option row.Orders: You will be able to view all current Invoice numbers and order numbers under this tab. For each order, you will be able to view the product’s Total price, Payment Type, and Payment status.Note: the changes to order statuses are manually done by the seller, so the responsibility would be on the seller to update accordingly.Delivery: you can set up multiple delivery/pick-up options under the Delivery settings, found under the ‘Shipping’ option in the drop-down menu. Click on the ‘Add shipping option’ to add a courier service for your products.Apart from adding courier services, you can alternatively add a pick-up option at the bottom of the page instead. Type in your full address and click ‘Add Pick-up Option’ and the pick-up option will be saved.Browse: Allows you to view the marketplace through the lens of a buyerInbox: Allows you to keep track of conversations you may have with buyers regarding your  productsMore: serves to redirect you to relevant pages that the marketplace administrator has set for the marketplaceSub-Accounts: Depending on your admin, you might be able to give employees access to your seller account by clicking “Invite Sub-Account” under this tab in the profile drop-down menu. To add a new Sub-account, simply press the "Invite Sub-Account" button at the top right.”Just key in the email addresses you would like to send the invite to. Multiple recipients can also be sent an invite at the same time simply by separating each different email with a comma. We hope that this guide has been able to help you better understand the seller portal for retail goods marketplaces. If you want to know more about the seller portal, we have another guide for service marketplaces. Good luck creating your Marketplace, and remember that if you have any questions, you can consult the Arcadier FAQ at any time.

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24 Feb 2021
Lesson 5: Understanding the Seller Portal (Part 2)

Lesson 5: Understanding the Seller Portal (Part 2)

Welcome to Arcadier Marketplaces and we’re glad to have you start your business on the Arcadier platform. This video will be walking you through how to maximise the features on the Arcadier platform, specifically for you to educate your sellers on the features available to them on the seller portal. Whether you are already running your business on Arcadier or brand new to our system, this series of walkthrough videos will cover the updated Arcadier interface for both administrators and merchants. This two-part tutorial will show you the ropes on how to effectively manoeuvre the seller portal as one of your sellers. This second part will cover service bookings/space rental, so if you are a seller of retail goods, do click the link in the description box that would redirect you to the previous segment covering retail.Seller Portal Part 2 (Service Bookings/Space Rental)This guide will show how to correctly manage the seller portal, specifically for marketplaces about Reservation of Services and Leasing of SpacesThere are two possible ways to become a marketplace seller.The first is by clicking on "Be a Seller" in any public marketplace. Fill in the necessary details and once you are approved, you will become a seller.The second option applies to private marketplaces, where if you want to become a seller, administrators can have you fill out an interest form, which is shown below.Once you submit the form, and the admin invites you, you would then receive an invitation email which would allow you to create an account using the “Create Account” button. You can then click the link and you will be redirected to the signup page. You can edit your account under the “Settings” button when you hover over your profile picture.When you are setting up your account, you will have to provide 3 categories of data:ProfileDelivery AddressPayment methodNote: Some methods may be made mandatory, which you will be required to link in order to completely set up your account.Once you've completed the seller onboarding process, you will be able to see your Seller Page.Here, you can view and configure the following features:Dashboard: Here, you can keep track of your service sales daily, weekly, or monthly. In addition, you can view your top service listing by sales or by popularity.Your Services: You can view your uploaded services or spaces under this tab in the seller menu. The option to disable or toggle off a service is also available, which will hide your uploaded service from the marketplace and make it unpurchasable. You can then make edits to your service while disabled.Note: You can edit or delete your items. If you delete, they are completely removed, so if you deleted one by accident, you will have to upload it againAdd Service:  You would be required to fill in some mandatory fields. Such fields would include Service name/description, category and sub-category, booking availability, images, booking availability, service-related details as well as pricing. Depending on your marketplace administrator, you may also have to fill in certain custom fields such as certifications or perhaps videos to your type of service.Bookings: you will be able to view all current Invoice numbers and booking numbers. For each order, you will be able to view the booking’s Total price, Payment Type, and Payment status. You can track and update the statuses of these listings via the “Order Status” header. Do note that these changes to order statuses are manually done by the seller, so the responsibility would be on the seller to update accordingly.Inbox: allows you to keep track of conversations you may have with buyers regarding your service bookingsSub-accounts: Depending on your admin, you might also be able to give employees access to your seller account by clicking “Invite Sub-Account” under the “Sub-Account” tab in the profile drop-down menu. Just key in the email addresses you would like to send the invite to. Multiple recipients can also be sent an invite at the same time simply by separating each different email with a comma.We hope this guide has been able to help you better understand the sellers portal for Services and Space Rentals marketplaces. If you want to know more about the seller's portal, we have another guide for retail goods marketplaces. Good luck creating your marketplace, and remember that if you have any questions, you can consult the Arcadier FAQ at any time.

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24 Feb 2021

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