Frequently Asked Questions

Arcadier currently uses Azure as our hosting provider, and we employ local instances where required. Our solution can be set up on another server just for Enterprise clients if required. Contact us for more information regarding different packages for different hosting needs.

If the chosen solution by clients is Enterprise Dedicated or Solo, security can be tailored to their bespoke compliance needs. Arcadier has experience in doing so, up till bank grade.

If the chosen solution is on our shared servers, they are pen tested, hardened, and live inside the ISO27001 service of Microsoft Azure.

Yes, Arcadier allows sellers to specify pick-up as one of their fulfillment options. The seller may specify more than 1 pick-up way by creating another delivery type, though it might be worth understanding the flow of how a pick-up is arranged currently on our Enterprise client's end.

Yes, our platform supports SSO.

Arcadier does not collect such data for our company's use - functions as a data processor for our enterprise clients. Our Enterprise clients, who are also marketplace owners, have the ability to collect and define the data for every listing uploaded in its respective category via custom fields on Arcadier.

Yes, Arcadier supports all ISO 639-1 languages. Locales are typically enabled with (i) languages and (ii) payment gateways of that locale, which can be easily integrated with our clients' Arcadier deployment as needed.

Arcadier has an integration with Google translate. This allows our clients to partake in a one-time pull against their APIS at a charge to their card on a Google developer account.

Enterprise clients may want to consider Google Cloud's translation services. Click here to view their prices.

Analytics, tracking, and reporting are possible with Arcadier because we store all data threads that happen in the marketplace. They can be displayed and visualized the way clients would like with our APIs.

Arcadier provides a couple of simple tools for tracking and visualizing off-the-shelf user data. This is coupled with a report revealing total sales, top viewed items, top-selling items for both the marketplace operator, and for 3rd party vendors. We also equip clients with a marketplace report generator plug-in and an integration with google analytics to analyze site footfall.

These tools along with the respective sample code provided can also be utilized as development building blocks for a much more sophisticated report generator or integrations with enterprise visualization tools. Additionally, marketplace data can be deleted as a CSV for any further manipulation users cannot achieve with what they have on hand.

If the inventory management or payment system has the ability to connect with APIs, Arcadier is definitely able to integrate into those systems.

While Arcadier has a full suite of user-friendly APIs that can connect to most systems, do note that some legacy systems are without APIs and are not able to connect to other systems easily.

This is achievable. However, customization is required to allow a perpetually different price to be displayed for particular buyers/tiers of buyers. That said, suppliers have the ability to define a one-off special quote for a particular buyer whom they are already in conversation with.

At the Enterprise Package level, Arcadier supports the extraction of data for clients and helps compile it in our client's desired format.

The availability of an item always takes place in real-time when the 3rd​ party supplier's inventory is listed on Arcadier, as every sale on the system decrements the item. If the supplier makes changes to the price and saves it thereafter, it would be reflected immediately by default in Arcadier.

While integration is possible, this necessity depends on our clients' need to integrate to Jaegger/Ariba/Oracle of their 3rd party sellers based on their reliance on these systems. This is also because Arcadier has its own PIM and source-to-pay system, which clients and their 3rd party sellers can tap on if they do not require the complexity of the aforementioned software.

If vendors provide their data quickly and cleanly, onboarding them would be a factor of days. It could be reduced to hours if clients develop a bulk-upload plug-in tool on Arcadier after their categories and fields have been set. They can then proceed to have vendors self-board (or them in the onboarding process).

Yes, they would have their own seller portals where they can manage their seller front.

Currently, most deployments leave the responsibility in the hands of 3rd​ party suppliers as the logistics network is not managed by them. The responsibility for returns is likely a business decision on the Client's part and is also dependent on their internal appetite for managing this process. On Arcadier's end, we believe that our flows can be customized to reflect a return process.

Yes, such plug-ins have been built for specific clients before. Our clients' sellers will usually be the ones creating the coupons that only apply to the items that have been uploaded.

Coupon codes tend to be slightly different in the user-flow, from implementation to implementation. However, Arcadier has a sample code of how the different implementations of coupon codes would complement and work with our platform.

Arcadier does not have a pre-built loyalty system as our clients usually have a loyalty or rewards system they already use.

However, we can integrate into Enterprise clients' existing system or to a 3rd​ party system that specializes in the loyalty systems our clients are using. Consequently, it will require a scoping exercise to understand the user flows required.

Sellers have the ability to change the status of an order, though it is important to note that the actual fund flows for clients marketplace will determine who has the ability to process the refund.

If the desire is for the 3rd​ party supplier/vendor to be the merchant of record, it would mean that they would have control of the refund from their payment gateway. However, if Enterprise Clients charge a commission, they will be the ones with the ability to refund that portion of payment).

Yes, there are 2 options for a bulk upload feature:

1. Building a private plugin for bulk upload on one's respective marketplace
2. Engaging Arcadier for bulk upload services - Arcadier provides bulk upload services for a certain fee. Marketplace categories and custom fields structure have to be finalized before engaging in the service.

Arcadier is built to be self-serviced. As long as an individual is able to upload an image, type words into the respective fields, and select from a dropdown menu, they would generally be able to use the default merchant experience we provide. However, this merchant experience can also be modified by a developer into a user-experience that simplifies the process if further desired.

Arcadier can be integrated with Shipping aggregators. We have established and maintained our existing relationship with Shippo from the US and would be able to work with them for integration.

While we do not have pre-integration, this differs from client to client.

Arcadier allows merchants to define their own shipping prices alongside variations like weight and price. However, clients can also integrate with a logistics provider that matches their own pricing table.

Arcadier currently manages by enabling the user to continually attach documents from the requisition to the purchase order, and then to the invoice that follows the same order number through.

Arcadier has pre-integrations with Stripe and PayPal. We also have a generic payment connector that allows marketplace implementations to integrate payment gateways of their choice.

This is highly variable according to what payment gateway our clients choose to integrate with. They could end up with multiple ways of how a vendor receives his/her funds.

A typical payment gateway has modules that enable manual disbursement of funds to vendors and this is done so by adding them to the disbursement module in a payment gateway. Alternatively, other gateways automatically send funds directly to the merchants on the conclusion of a checkout, meaning that gateway control over the disbursed funds is being given away. This is often within 14 days. Clients might also want to integrate with a gateway specifically meant for bank transfers.

Both are possible models depending on respective use cases. It is up to the client to find the payment gateway most relevant or appropriate to them.

Payment flows are for Enterprise clients to decide. Arcadier does not handle the payment side as this role is fulfilled by the payment gateway. Acadier has the ability to match clients with the right partner or clients may already have an existing payment gateway that they want to utilize.

The Arcadier system does store any credit card information on a marketplace. Arcadier also does not need to be PCI compliant as the checklist required to complete credit card details are all integrations to the payment gateway, and the payment gateways capture the information.

Yes, vendors can be the seller of record. They would just need to have the payment gateway sending payment directly to the merchant. Arcadier currently has that flow pre-integrated through Stripe Connect.

Arcadier does not store credit card tokens. These are encrypted via SSL on the payment gateway’s interfaces, and they are the ones who store credit card information of the customers.

Yes, we do. The marketplace operator is able to set commission rates and receive commissions based on each transaction.

An invoice is generated by the 3rd​ party supplier once the PO has been sent to them. Data from the PO will then be copied over into the invoice.

Arcadier does not have an integration with a tax engine currently. However, we are partners with Avalara, and our clients could most definitely work with our Expert Partners if they are comfortable with it.

That said, we are able to support any form of tax regime with our APIs.