Priced to be your platform partner, not your cost problem.
Arcadier’s commercial model is scoped to your deployment and your definition of success. We don’t default to transaction fees or feature gates. We won’t nickel and dime you for using our platform.
FLAT LICENCE BY DEFAULT
When your marketplace hits agreed milestones, it triggers the next licence tranche. Every trigger defined together upfront. No surprises.
NO FEATURE GATES
Full platform capability from day one. No tier upgrades to unlock what you’ve already paid for.
90-DAY EXIT
Either party can leave with 90 days’ notice. No lock-in beyond your agreed terms.
Pricing Components
1.
Core setup and configuration
The foundational work to get your marketplace configured, connected, and ready to go on two environments, a lower environment and a production environment.
One-time fee — quoted per deployment. Add an environment if you want.
2.
Platform licensing fee
Your ongoing access to the full Arcadier platform — APIs, webhooks, admin portal, continued core updates and patches.
Monthly — scoped to marketplace complexity.
3.
Monthly management fee
Platform monitoring, routine maintenance, and your ongoing relationship with the Arcadier team. Consistent and predictable month to month.
Monthly — scoped to marketplace complexity.
4.
Technical support
Access to Arcadier’s technical team for queries, integration guidance, and ad hoc development support. You use what you need, when you need it.
Pay as you go
5.
Platform bugs and fixes
Any bug identified in the core platform is fixed at no charge, always. This is not a support ticket — it is our obligation as your platform partner.
Always free
What the investment covers
Arcadier provides
→ Marketplace transaction engine
→ Payment processing and splits
→ Three-sided portal infrastructure
→ PCI-DSS compliant infrastructure
→ 99.9% uptime SLA
→ 150+ APIs and documentation
Your team configures
→ Member access tiers and rules
→ Seller onboarding flows
→ Listing approval logic
→ Commission and payout rules
→ Admin governance workflow
→ Notification logic
Scoped per deployment
→ Legacy system integrations
→ Custom front-end UI
→ Embedded finance configuration
→ Multi-country setup
→ Managed services (optional)
→ Advanced compliance reporting
Managed Services
Our internal Systems Integration team supports your marketplace from initial build through to ongoing operations — as much or as little as your organisation needs. Managed Services engagements cover both the delivery phase and what comes after. All engagements are quoted separately from the platform licence.
Full development
Scoped at contract based on deployment complexity, number of marketplaces, and agreed volume thresholds. Not per-transaction. Doesn't scale against your GMV growth.
Partial scope
Use our team as overflow alongside yours — useful where you have internal capacity but need specialist depth for specific components.
Ad hoc support
Technical work as your marketplace evolves. No retainer required.
Infrastructure management
Front-end hosting, repo and CI/CD oversight, and continued infrastructure management post go-live.
Your client success relationship
Constant contact
Your Client Success Manager is your named point of contact — responsive to ad hoc needs, not just scheduled touchpoints.
Monthly partnership meetings
A regular rhythm to stay aligned on platform performance, roadmap, and anything emerging on your side.
Quarterly business reviews
Deeper review of platform performance, commercial alignment, and where the relationship goes next.
What your licence always includes
Ongoing core platform updates and improvements — no upgrade fees
99.8% core platform uptime.
Granular permission controls and PII management
Sample code and developer resources to accelerate your adoption
PCI-DSS compliant infrastructure
Security audit documentation available under NDA on request
Common Questions
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Because a number without context becomes the opening position in every conversation — regardless of what it covers. Our deployments vary in integration depth, governance complexity, and managed services scope. The scoping conversation is where we establish what your deployment actually requires and what it should cost. You leave with a specific number, not a range to argue about.
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For organisations at an earlier stage or with variable GMV projections, we can discuss a blended model — a lower licence offset by a modest transaction component. Flat licensing is our default because we believe it’s the fairer long-term model. But if your situation genuinely suits something different, that conversation happens in scoping, not as a surprise later.
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At the outset we agree the triggers together — typically tied to meaningful growth in platform usage, scope, or deployment complexity. When your marketplace hits one of those milestones, the licence steps to the next agreed tranche. You know every trigger before you sign. We review progress at your QBR so nothing catches either side off guard.
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45 minutes with a solutions architect — not a sales rep. We map your stack, identify native versus custom integrations, establish governance requirements, and work out whether managed services make sense for your team. You leave with a clear deployment scope and an honest commercial proposal.
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SOC2 Type II and ISO27001 are in progress, targeted for 2026. We share current security audit documentation under NDA — proactively, before your compliance team asks. Data residency configuration is available for PIPEDA, Australian Privacy Act, GDPR, and equivalent frameworks.
Scope your deployment
45 minutes with a solutions architect — not a sales rep. Bring your stack and your timeline. Leave with a specific scope and an honest number.